Hazel Heaven

Shipping & Return

Refund Policy

Thank you for choosing ICY Knock! We strive to provide the highest quality products and services. However, we understand that mistakes can happen.

Return and Refund Policy:

Wrong Product Delivery: If you receive an incorrect product, please contact our customer service immediately. We will arrange for a replacement or refund as soon as possible. Please provide a clear photo of the incorrect product for verification.

Important Note:

No Returns or Refunds for Correct Orders: Due to the perishable nature of our products, we are unable to accept returns or refunds for orders that are correct.

Contact Information:

If you have any issues with your order or need further assistance, please contact us:

Email: Icyknockpk@gmail.com
Phone: 0335-2956625

By placing an order with ICY Knock, you agree to the terms of this Return and Refund Policy.

Shipping Policy

Thank you for choosing ICY Knock! We're excited to deliver icy treats to you within Karachi and Hyderabad. This policy outlines the details of our delivery service.

Delivery Locations:

We offer express delivery within the cities of Karachi and Hyderabad. Our delivery timeframe ranges from 30 minutes to 190 minutes depending on the time of your order and your location within these cities.

Order Confirmation:

To ensure prompt delivery, all orders placed after 12:00 midnight (12 AM) will require confirmation via phone call. Our customer service team will reach out to you shortly after your order is placed to confirm details and arrange delivery.

Contact Information:

If you have any questions regarding your order or delivery, please don't hesitate to contact us:

Email: Icyknockpk@gmail.com
Phone: 0335-2956625

Additional Notes:

We strive to provide the fastest delivery times possible within Karachi and Hyderabad. However, unforeseen circumstances may occasionally cause delays. We appreciate your understanding.

This policy is subject to change at any time. We will update this page with any modifications.